If you are looking to revolutionize your business, you will partner with Lauren- the newest member of our Customer Success team. Prior to joining Crafted, Lauren mastered Account Management and Supply Chain Management. She now uses her impressive background to help customers utilize Crafted software to lower their bottom line.
When asked what she thinks is important when on-boarding a new customer, she stated:
“I make it a priority to understand my customer’s pain-points and goals, so I can help them attain their industry-specific business objectives through our software solutions.”
One of Crafted ERP’s values is to be customer-centric and create customized software around the needs of our clients. Lauren demonstrates and reflects these values by working to understand each customer's background, business goals, and IT knowledge. Her personable and compassionate personality enables her to discern each customer’s specialized needs. Coming with the understanding that software doesn’t always come easily, Lauren ensures the transition to Crafted ERP runs smoothly post-implementation. Lauren is a remarkable representative for our company and everything we stand for. We asked her a few questions to give you the opportunity to get to know this standout member of our growing software family.
Get to know Lauren:
1. What are three words to describe Crafted ERP?
Really, really, awesome
2. What do you love doing in your spare time?
Hiking, happy hour, gardening, cooking, and spending time with my dog Winnie (and I guess my husband, Kyle too).
3. What is a fun fact about you?
I recently moved back to Denver from Portland after 10 years away to join the Crafted ERP team.
4. How do you define success?
I define success as having pride in your job and feeling good about the work you do. Personally and professionally, I subscribe to the Shine Theory concept of “I don’t shine if you don’t shine” and feel like the greatest success stories come from a place of collaboration and mutual support. My new role enables me to do this every day!
We are thrilled to welcome Lauren onto the team- and can’t wait for everyone to meet her!