Customer Relationship Management
Orders & Fulfillment
Mobile App Ordering
Sales Force Automation Systems Supercharge Sales Performance
Crafted ERP's Sales Force Automation (SFA) software powers sales organizations with integrated sales processes from opportunity, upsell and available to promise to sales forecasting, order management, fulfillment, and sales commission.
Unlike other solutions, Crafted ERP's SFA software gives your sales team unprecedented visibility into every aspect of the customer relationship, including quality issues and back-office information such as contracts and inventory. With real-time dashboards, sales reps and managers gain better insight to sell, upsell, drive new products, and properly set customer expectations.
Customer Service Management
Deliver Excellent Customer Service Across Every Touchpoint with Integrated Customer Service Software
Crafted ERP's integrated customer service management solution gives you a 360-degree view of customers-helping to improve overall customer satisfaction, attract new customers and lower service costs.
Only Crafted ERP's customer service software gives everyone that interfaces with the customer—sales, support, service, and fulfillment—access to complete, key customer data in real time empowering them to better support your customers while driving upsell and cross-sell.